Where we ship
We ship within the United States only. Orders ship from Florida.
Shipping charges
- Orders of 1 to 4 tributes: $12.99 shipping per order.
- Orders of 5 or more tributes (up to 10 per order): free shipping.
Prices are before applicable sales tax. The item subtotal, shipping charge, applicable sales tax and final total are shown before you pay.
Processing time
We pack your order and hand it to USPS within 1 to 2 business days. This processing time comes before the delivery time below.
Delivery time
Orders ship by USPS. Delivery typically takes about three business days after shipment. Delivery times are estimates; USPS tracking provides updated delivery estimates.
Packaging
Each piece comes in its own protective capsule and gift box, with a specification card. An order of 10 tributes arrives as 10 individually packaged pieces.
Packages that do not arrive
If your package has not arrived by the expected delivery date, contact us promptly. We will review the tracking and investigate, then replace or refund confirmed lost shipments. See our Returns policy.
Tracking your package
Enter your tracking number in USPS Tracking to follow your order. You can also sign up there for text or email updates.
Statuses like “In Transit” or “Arrived at USPS Facility” can appear more than once, even from the same facility on different days. USPS says this is normal while a package travels to your local Post Office.
If tracking stalls or a package seems lost
- Check the mailbox, porch and garage, and ask others in your household or building.
- If a package still has not arrived one full postal business day after an “Out for Delivery” scan, USPS lets you submit a service request to your local Post Office with your tracking number.
- From 7 days after mailing, you can submit a Missing Mail search request to USPS. Have the tracking number, both addresses and a description of the contents ready.
Please contact us as well, so we can review the tracking with you.
Getting the delivery address right
A correct address is the easiest way to avoid delays. Before you check out, you can confirm your ZIP Code and city with the USPS ZIP Code Lookup. Double-check apartment and suite numbers too: USPS says a missing or incorrect part of an address can cause a package to be returned to the sender.
If you notice a mistake after ordering, contact us right away.
Contact
[email protected] or (800) 280-8204, Monday to Friday, 9 a.m. to 5 p.m. Eastern, excluding holidays.